bgd11's Privacy Policy

1. Introduction

bgd11 is a safe and reliable online gaming platform built for users in Bangladesh. We believe that protecting the privacy of your personal information is our fundamental responsibility. This privacy policy ("Policy") applies to the bgd11 website and all associated digital services.

The purpose of this policy is to clearly inform you about what types of information bgd11 collects, how that information is processed, how long it is retained, and what steps we take to protect your information. By continuing to use the site, you are giving your consent to the terms of this policy. If you do not agree to these terms, please refrain from using the site.

2. Information Collection

bgd11 collects two types of information — information you provide directly and information collected automatically.

2.1 Information Provided Directly

During account registration and use of services, you provide the following information:

• Full name and date of birth
• Valid email address and mobile number
• Residential address
• Payment information (bKash, Nagad, Rocket, or bank account details)
• Government-issued identity document details for identity verification (where applicable)
• Information provided when contacting the support team

2.2 Automatically Collected Information

When you visit the site, the following technical information is collected automatically:

• IP address and device identification details
• Browser type, version, and operating system
• Duration of site access and browsing sessions
• Pages visited, links clicked, and session data
• User behaviour information collected through cookies and similar tracking technologies

2.3 Transaction Information

During deposits and withdrawals, the transaction date, amount, method, and associated reference number are stored in the bgd11 system. This information is used to ensure financial security and prevent fraudulent activity.

3. Purpose of Using Information

bgd11 uses your information for limited and specific purposes. We never process your information unnecessarily.

• Account Management: To create, verify, and secure your account.
• Service Delivery: To properly operate cricket betting, live casino, and slots services.
• Financial Transactions: For processing deposits, withdrawals, and payments.
• Customer Support: To resolve your questions or complaints quickly.
• Security & Fraud Prevention: To block unauthorised access and financial fraud.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: For analytical work to improve platform performance and user experience.
• Communication: To send important security messages, account updates, and relevant information.

4. Information Storage & Protection

bgd11 uses industry-standard technologies and methods to protect your information.

4.1 Technical Protection

• Data transfers are secured using SSL (Secure Socket Layer) encryption technology.
• Sensitive information stored in the database is kept in an encrypted state.
• Firewalls and intrusion detection systems remain active.
• Regular security audits and penetration tests are conducted.

4.2 Organisational Protection

• Only authorised staff can access your information.
• Staff operate under strict confidentiality agreements.
• All staff receive training on data protection.

4.3 Data Retention Period

Your personal information is retained for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for a defined period due to legal obligations, dispute resolution, or enforcement of our policies.

5. Sharing Information with Third Parties

bgd11 does not sell, rent, or exchange your personal information for any commercial purpose. However, information may be shared in limited circumstances in order to provide services:

5.1 Payment Processors

Necessary information is shared with the relevant payment service providers to complete transactions via bKash, Nagad, Rocket, and bank transfers. These providers follow their own privacy policies.

5.2 Legal Obligations

Required information may be provided in response to court orders, lawful requests from law enforcement agencies, or other legal obligations. In such cases, we always follow a policy of providing the minimum information necessary.

5.3 Technology Service Partners

We work with trusted technology partners for the technical operation, analytics, and security of the site. These partners process information only in accordance with bgd11's instructions and may not use it for any purpose of their own.

5.4 Business Restructuring

In the event of any merger, acquisition, or asset transfer involving bgd11's business operations, user information may be transferred to the relevant party. In such cases, we will notify you in advance.

6. Cookie Policy

The bgd11 website uses cookies and similar technologies that help improve the user experience.

6.1 Types of Cookies

• Essential Cookies: Required to operate the site's core functions (login sessions, security verification). These cannot be disabled.
• Functional Cookies: Help remember your preferences (language, display settings).
• Analytical Cookies: Used to analyse site usage and performance, which helps improve services.

6.2 Cookie Control

You can control or delete cookies from your browser settings. However, disabling essential cookies may cause difficulty using some important features of the site.

7. Your Rights

As a registered user of bgd11, you have the following rights regarding your own information:

• Right to Know: You have the right to know what information bgd11 is collecting and processing about you.
• Right of Access: You can request a copy of the information stored about you.
• Right to Rectification: If there is any inaccuracy or incompleteness in your information, you can request a correction.
• Right to Erasure: In certain circumstances you can request that your information be deleted — however, some information may need to be retained due to legal obligations.
• Right to Restrict Processing: In certain cases you can request that processing of your information be limited.
• Right to Object: You can object to the use of your information for specific purposes.
• Right to Data Portability: You can request that your information be provided in an applicable format.

To exercise these rights, send an email to [email protected] or contact us via 24/7 live chat. We will respond to your request within a reasonable time.

8. Privacy of Minors

bgd11 is strictly not for anyone under the age of 21. We do not knowingly collect or process information from any person under the age of 21. An age verification process is followed during account registration.

If we become aware that someone under the age of 21 is using our services, that account will be immediately closed and the associated information will be deleted.

9. Policy Changes

bgd11 reserves the right to update this privacy policy as needed. If there are significant changes to the policy, we will notify you in the following ways:

• A notification will be sent to your registered email.
• A notice will be displayed on the site.
• The "Last Updated" date at the top of this page will be changed.

If you continue to use the site after the changes, you will be considered to have given your consent to the updated policy. It is therefore recommended that you visit this page regularly.

10. Contact

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, contact bgd11 through the following:

• Email: [email protected]
• Live Chat: Available 24/7 — in both Bengali and English

Our dedicated support team is always ready to assist you with any privacy-related matter. We take all requests seriously and aim to respond promptly.